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As our regular customers will know, the technical experts at Doug Brady Hifi have the skills, experience and an unrivalled encyclopaedic knowledge to repair and service your audio investment so that it sounds just as good as it did the day you bought it.
Hi Fi Service & Repairs
We’ve been servicing and repairing record players and hi fi separates since 1960. During that time we’ve accumulated all manner of spare components from old and obscure systems. In fact, it’s our philosophy to never throw anything away, because you don’t know when you might need it.
This allows us to repair and service most audio products, especially turntables, speakers, amplifiers and some CD players. And if we haven’t got the parts, we’re confident that we can find them for you, as long as they are still available.
We are renowned for our expertise in turntables and regularly replace tonearms, change cartridges and reset the suspension. We also strongly recommend a 'set up' test every year on any turntable to ensure its optimum performance.
Amongst our many talents, we can replace the drive units and even the foam surround on speakers. We also re-cap and re-valve amplifiers and make fitting a phono board to an Arcam amp a doddle.
If you’re not sure what the fault is, our technical team will be only too pleased to provide a free assessment in one of our demo rooms and advise you accordingly before acquiring replacement parts and servicing your hi fi equipment.
Hi-Fi Service and Repairs charges
We operate a free initial assessment which covers a quick general look over the piece of equipment or discussion regarding the potential fault. It is at this stage we agree with the customer if they would like the product to be booked in for a) further investigation b) to be serviced or c) to be repaired.
If the product is booked in for ‘further investigation’ there is a flat fee of £60 which includes vat. This charge does not change regardless of how long it takes us to investigate and test the piece of equipment in order to locate the fault, establish what work needs to be carried out to repair the piece of equipment and research what parts are needed to produce an estimated repair price.
We accept investigation, service & repair work no matter where you might live. We regularly have customers sending us product from abroad and can arrange collection and delivery on your behalf as we have negotiated some very low shipping rates.
All collection, delivery and investigation fees are charged prior to any work taking place.
If after the investigation work has taken place, the customer decides not to proceed with the repair because of the cost however wishes to purchase a new piece of equipment through Doug Brady Hi-Fi the investigation charge will be refunded against the cost of purchasing a similar piece of equipment.
All investigation, service and repair work will need to be booked in and it is at this stage we will give an estimate of how long we will need to keep the piece of equipment for. On average we can turn around work in 7 days however some pieces of work take longer due to the fault, parts required or testing / run in of equipment after the service and repair has been completed. Some products will be tested and run in for days to ensure the fault has been fixed and no other work is required. We are perfectionists and take great pride in the detail of the work we carry out.
Prior to any work taking place we will give the customer an estimated cost. We charge £60 per hour for the actual time working on the individual product and operate time breaks every 15 minutes to ensure we keep the cost of the service as low as possible.
All repairs come with a three month warranty on the actual repair or parts replaced. If a fault develops on the repair or parts replaced within this period of time we will correct and no further charges will apply.
So if it’s something as simple as a switch change, installing a phono board for your integrated amplifier or a turntable set up / restoration, please contact us as we are here to help
Contact Our Workshop on : 01925 481534 or via email : sales@dougbradyhifi.com
